At your service – the Microsoft Marketing Concierge story

Having spent 3 years as the exclusive delivery partner for Marketing Made Easy, ResourceiT was renowned throughout Microsoft for our detailed understanding of the evolution of how Microsoft works with its preferred agencies. When the time came for Marketing Made Easy to transition to Microsoft Marketing Concierge, ResourceiT was retained to deliver support, headcount and resources to make the move as seamless as possible for partners and internal stakeholders. 

Today, we are continuing that relationship by maintaining close working relationships with numerous BG’s and business units across the Microsoft organisation.  This runs alongside campaigns delivered directly to Microsoft teams when the Concierge isn’t necessarily the right path to success.


Services include (but are not limited to):

• Devising campaign themes

• Providing consultancy on marketing plans

• Sign-posting and selecting sales and marketing packages

• Case study support

• Value proposition development

• Digital marketing

• Account based marketing

The challenge:

With partners having access to more than 20 individual funding initiatives including Dynamics, Hosting, CSP, Surface and OEM, the PB&D team (now OCP) wanted to establish an effective, programmatic and scalable way of enabling its partner channel to appropriately spend their Marketing Co-op and Development funds.

The approach:

ResourceiT provides dedicated Microsoft technology marketing experts to the concierge team, along with a variety of ‘Build With’, ‘Sell With’ and ‘Go to Market’ packages.

Aligned by workload (Modern Workplace, Business Applications, Apps & Infrastructure, Data & AI) the team work together with the PMAs and relevant BG leads to match the messaging, content and funding with the relevant partners.

The results:

We’re actioning new campaigns and generating new leads every day, but here’s an idea of our progress so far….

  • 6,400+ enquiries handled

  • 25 partner packages delivered per month

  • Millions of prospects reached

  • Thousands of leads generated

A service that’s good for you (and great for partners too):

Good for You

  • Sharpened competitive edge – a ‘unique to Microsoft’ offering

  • Good governance – by tracking and managing partner co-funding

  • Accurate proof of execution – we report in your format, to your timescales

  • Increased partner sat – via a simplified, effective, programme of engagement

  • Increased ROI – a trusted marketing agency with proven Microsoft and channel expertise

  • Stronger brand protection – by ensuring the usage of correct logos and branding

  • Increased utilisation of funding – with pre-packaged products that reduce indecision

  • Faster results – our Partner Marketing at Scale packs fast-track go-to-market campaigns

Good for Partners

  • Saves time – by signposting content in the Microsoft Partner Network

  • Improves readiness – via sales & marketing workshops and enablement tools

  • Strengthens messaging – with value proposition development

  • Increases reach – via digital campaigns that create inbound leads

  • Amplifies social – using structured social media support and insights

  • Extends capability – with nurture programmes that support cross-sell to existing customers

  • Enhances credibility – by helping to compile case studies

  • Speeds up time-to-market – with assets that are ready for customisation


Fantastic level of support: marketing, training and channel support. They are Microsoft experts.
— Simon Lubin, Head of Global Brand and Content, MeetingZone
The concierge has exceeded our expectations, it has enabled us to support partners to grow their Microsoft revenues at scale. It’s been recognised as a best practice and has been rolled out globally.
— Paula Costa, Senior Partner Channel Marketing Manager – co-creator of Microsoft Marketing Concierge